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A comment on The maze is in the mouse – What ails Google. And how it can turn things around. Parent comment

Re:The maze is in the mouse – What ails Google. And how it c... by cube2222 on Wednesday February 15, 2023 @09:08AM (#34803927)
It's worth noting that AWS is really good with this.

Their paid technical support (the 100-200$ one) is great and responsive, with an easy way to escalate if a response isn't helpful.

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Re:The maze is in the mouse – What ails Google. And how it c... by plantain on Wednesday February 15, 2023 @05:28PM (#34811694)
For what it's worth, I had similar experiences with GCP's paid support. Callback from a real human within 10 minutes kind of support.
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Re:The maze is in the mouse – What ails Google. And how it c... by primax on Thursday February 16, 2023 @06:21PM (#34828167)
So are most account managers, their paired SAs and escalations into product teams.

Hell I got a sit down with the engineers in Amazon Go (the walk out of the shops and pay automatically thing) because I was curious. As a consulting partner!

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