What is really astonishing is the denialism that Mozilla as an organization, and it's individual employees and contributors, engage in, along with the associated toxic positivity and emotional abuse heaped upon the userbase.

Mozilla has made a number of obvious mis-steps, but not only is there virtually no acknowledgement of the negative impact of these mis-steps, but they are often falsely lauded as successes, when they are obviously massive failures.

The user is then confronted with language typically associated with emotional abusers, such as "We know how much you love Firefox!". Googling the words "you love" against Mozilla's website turns up hundreds of bizarre examples.