We are doing due diligence, but it can never be exhaustive; the single best source of qualitative information is from talking to people who are closest to the work and trying to synthesize a view of reality from the multiple points of view expressed.

You’re not under any obligation and can keep your head down if you like. I can see the spreadsheets with perfect clarity. I need to marry that data with the more complex and hard-to-get view of the elephant that can only from the people who are working with/on it every day.