Of course they are picky, because they have SLAs that say outages cost them money. This speaks to the need for independent monitoring/auditing to ensure that companies are being honest about the metrics that they provide. Right now, no one can hold them accountable for lying on their status pages, because every customer must make their own case that there even was an outage. Worse, there’s no truly independent party to make them accept such evidence, so you are ultimately dependent on them deciding to come clean.