Ah, the black box theory - since AGIs are defined as being able to perform any task that a human can do, the only thing that matters is that they can perform that task just as good as (or better than) a human can, not that they are implemented the exact same way. Even in jobs requiring empathy and understanding, like (the ideal version of) customer service.

When I think of AGI, I think of some sort of agent that can converse and interact in the same way that a human can, that has the same sort of curiosity, imagination, and internal thought that a human does. But, as it turns out, that's not actually required or even implied by the term "AGI" itself.

-Emily