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A comment on Small SaaS banned by Cloudflare after 4 years of being paying customer. Parent comment
I agree... sort of? I mean, this is Cloudflare, right? It isn't as if a huge, legit traffic spike should tax their infra.
IMO, there should be zero shutdown for any long term client, for any reason, at all, ever, without an form of contact.
So weird to have stable uptimes, then support saying "we sorta think you were blocked because..."
So, even account info, with a valid "block" reason, isn't available to their own staff. EG, even their own staff aren't notified?!?
This is sales 101. Mega-simple stuff.
"Hi! You are doing bad thing X, and it needs to change, but we can fix that right now! Let me help you..."
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I agree... sort of? I mean, this is Cloudflare, right? It isn't as if a huge, legit traffic spike should tax their infra.
IMO, there should be zero shutdown for any long term client, for any reason, at all, ever, without an form of contact.
So weird to have stable uptimes, then support saying "we sorta think you were blocked because..."
So, even account info, with a valid "block" reason, isn't available to their own staff. EG, even their own staff aren't notified?!?
This is sales 101. Mega-simple stuff.
"Hi! You are doing bad thing X, and it needs to change, but we can fix that right now! Let me help you..."