Re:Small SaaS banned by Cloudflare after 4 years of being pa...
by iamacyborg on Friday February 03, 2023 @10:12AM
(#34642049)
I wouldn't say it indicates there's a mess, just that there's clearly some sort of broken process somewhere.
1. The customer is deplatformed without any notice
2. Customer support is failing to act on a false positive in a prompt manner and the customer has no recourse but to kick up a stink publicly
Both of those are fixable problems and I agree that it's generally a positive to see a company's CTO act in so public a manner. That doesn't mean they shouldn't try to improve things from an internal process perspective though.
1. The customer is deplatformed without any notice
2. Customer support is failing to act on a false positive in a prompt manner and the customer has no recourse but to kick up a stink publicly
Both of those are fixable problems and I agree that it's generally a positive to see a company's CTO act in so public a manner. That doesn't mean they shouldn't try to improve things from an internal process perspective though.