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A comment on Small SaaS banned by Cloudflare after 4 years of being paying customer. Parent comment

Re:Small SaaS banned by Cloudflare after 4 years of being pa... by jgrahamc on Friday February 03, 2023 @06:33AM (#34639883)
There are definitely days when I don't know why I bother. We have a huge support team working with our customers on all sorts of things. Something like this pops up on my radar and I try to help out only to get pissed on by a bunch of people who think me helping is somehow a sign that the only way to get support is to "go viral" or some shit.
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Re:Small SaaS banned by Cloudflare after 4 years of being pa... by FeepingCreature on Friday February 03, 2023 @06:45AM (#34639952)
I think people see a lot of posts like "I tried to get help with my problem but received no response" and don't think about the selection bias involved. (Of course, if someone gets helped by customer service with no issues, that doesn't tend to come to Hacker News' attention.)

But from their perspective it does feel like these sorts of posts are the only way to get attention on a problem.

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Re:Small SaaS banned by Cloudflare after 4 years of being pa... by jgrahamc on Friday February 03, 2023 @06:49AM (#34639970)
[deleted]
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Re:Small SaaS banned by Cloudflare after 4 years of being pa... by FeepingCreature on Friday February 03, 2023 @06:50AM (#34639975)
Right, I agree it sucks for you, I'm just trying to explain why I think it happens.

(People don't think about incentives either.)

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