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A comment on Experts warn of steep increase in Java costs. Parent comment

Re:Experts warn of steep increase in Java costs by marcosdumay on Friday January 27, 2023 @11:03AM (#34547514)
> A lot of it is also they like having the capability of picking up the phone and getting someone to prioritize / look at an issue they care about.

Good luck trying to get any large software vendor to do that.

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Re:Experts warn of steep increase in Java costs by fidgewidge on Friday January 27, 2023 @03:49PM (#34551655)
Eh read the reviews:

https://www.trustradius.com/products/oracle-java-se-subscrip...

Almost all of them say that their tickets are attended to within hours of filing, and Oracle offer support in over 20 languages so they must have a pretty big team to be able to do that.

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Re:Experts warn of steep increase in Java costs by marcosdumay on Saturday January 28, 2023 @11:18AM (#34558825)
Yes, the Oracle support is probably the best among the large software distributors.

And no, it won't solve some problem you detected. It will only help you if it was already solved by development.

Anyway, time to attend to a ticket is a useless metric. I bet Microsoft fares better on this than Oracle, but their support is absolutely counterproductive. (What I mean literally, you will get your problem solved faster if you don't try to deal with them.)

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