>> And so if a hotel is overbooked, or otherwise has an issue that would be better addressed prior to arrival, they have no way of contacting you?

> I stay in a lot of hotels. I’ve never once been called.

I've been called because of a travel issue, once. About a little more than a decade ago, I was scheduled to fly out of an airport that didn't actually end up opening for another several years. I believe the only heads-up notice I got about the change in my itinerary was a phone call about a month before my departure.