Re:Amazon warehouse workers stage first-ever strike in the UK
by ghaff on Wednesday January 25, 2023 @01:57PM
(#34522593)
>I really don't think consumers like automation.
It depends.
I like depositing checks by app rather than having to go to an ATM--much less a bank clerk.
And I'm generally OK with self-service checkout if I just have a few items and everything is barcoded.
But, yes, there are many cases where automation (e.g. chat bots) and self-service save the business money at the cost of making the consumer experience worse.
It depends.
I like depositing checks by app rather than having to go to an ATM--much less a bank clerk.
And I'm generally OK with self-service checkout if I just have a few items and everything is barcoded.
But, yes, there are many cases where automation (e.g. chat bots) and self-service save the business money at the cost of making the consumer experience worse.