The other half of the year, we are staying in our own “Condotel”. They are individually owned condos that are rented out and managed like a hotel when we aren’t there.
When we first came to our condo in January, everyday they would knock on my door at the worse time.
The last thing I want in either context - whether I’m on a business trip, “nomadding “, at “home”, or vacationing is “high touch”.
I want to check in digitally, use my digital key and check out digitally. I put “Do not disturb” on my door the entire time.
That is not really what high-touch means in the context of luxury hotels, $1000+/night places will generally do their best to not disturb you. Instead it's things like coordinating housekeeping based on reservations the concierge has made for you, or perhaps just quietly stocking your room with a beverage you seemed to particularly enjoy by the pool.
>I want to check in digitally, use my digital key and check out digitally. I put “Do not disturb” on my door the entire time.
I tend to prefer in-room check-in, a very common practice in luxury hotels. A front desk staffer walks you to the room, giving you an easy opportunity to raise any issues or ask any questions you might have regarding the room.
And in any case, digital check-in is unfortunately legally difficult in many jurisdictions which require hotels to scan your passport.
Than you for proving my point.
I get called by hotels all the time. But maybe because I stay in s a lot of "high touch" properties that pride themselves on providing exemplary service.
You're not going to get called by a Holiday Inn Express. But you certainly will get called when you're spending $800+ a night.