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A comment on Ask HN: How do you balance support and sprint tickets?. Parent comment
This is part of the process. If an issue requires deeper work, it moves a proper task in a sprint.
We try to fix the easiest issues first so the deeper problems bubble up.
How the person in the support role knows that an issue is deeper? It comes from experience. Thus everyone does 1~2 week of support.
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This is part of the process. If an issue requires deeper work, it moves a proper task in a sprint.
We try to fix the easiest issues first so the deeper problems bubble up.
How the person in the support role knows that an issue is deeper? It comes from experience. Thus everyone does 1~2 week of support.