One of my earlier gigs was insurance claims and then I also did a stint in fraud. I think the only worse job could be debt collection or those guys from the military that visit you if your spouse dies.
I do technology in the FI space and pretty much all of my clients have a fraud process of "the customer notices their card is declined and has to call the number to find out why". C1 on the other hand will just send me a text asking for a yes/no and it works. Still ahead of the game as far as I am concerned.
[Edit] Can't delete! Well, Duh. C1 is what I called CapOne. I knew that. <slaps head>
c1: capital one
So are you saying that CapOne is nowadays completely different from how it was in 1997? That would be an interesting comment. But you haven't actually said anything; you've only snarked.
I worked as a contractor for CapOne for 9 months, in Richmond VA, in 1996/7.
I was a tech, but I worked mostly on applications to help the fraud team. In those days, I think CapOne was ahead of the curve in automating banking. The fraud team were working to a checklist, with lots of computer assistance. They were always frazzled, because they were customer-facing. They kept themselves to themselves, and they had a high turnover.
In the canteen, I sometimes tried to eavesdrop on their conversations. They were always just grumbling. It must have been a shitty job.