Either way, and I am absolutely not in a position to draw any conclusion about any customer who requests or does not request a refund.

I don't have a relationship with this company, but reading their "Please consider" line immediately gave me a bad impression of them.

They're a software business that relied on a third-party platform for their entire business model. It genuinely sucks that this business model has been yanked out from under them, but this is something they should have planned for (especially considering Twitter's past actions around their API and developer program), without a lame request to their now-former customers to give them free money for no service provided.

I'm sure some customers will, out of the excessive goodness of their hearts, riding on the good experience they had over the years with the app, honor that appeal. That's certainly their choice. But it's also reasonable for the rest of us to think that the appeal alone feels a bit dirty.

For what it’s worth, 100% agree with you. I’m sorry for what’s happened to this dev - must be gutting - but why on earth should their customers be the ones to bear the loss of not getting to use what they paid for?

I would prefer it if they would "please consider" partially refunding me for the part of the year I paid for and won't receive instead.

Unfortunately the refund amount is not under their control because Apple has 100% control over the refund process.