Re:Tell HN: Coinbase is a joke (product and support)
by lazerl0rd on Thursday January 19, 2023 @03:14PM
(#34445010)
Funnily enough, I actually had issues with Coinbase today as well. All of a sudden they wanted to block me from using cards (no idea why, I've been a customer for at least two years).
I got told the change was due to security and irreversible, unless I delete and register a new account. I did that, and short story it worked for a few hours. After that I started failing ID checks (using the same information I registered for Binance).
Soon enough, I couldn't top up either by card or bank. They sent me an email telling me to use "alternative methods" when they literally are none - except directly transferring crypto over which kind of defeats the point.
I filed a complaint (different to a support ticket), so we'll see how that goes...
PS: Binance has been giving me issues as well. They owe me 5 USDT, and they told me to keep the chat open for approximately eight hours. Not as bad as Coinbase, but definitely not without issues.
I got told the change was due to security and irreversible, unless I delete and register a new account. I did that, and short story it worked for a few hours. After that I started failing ID checks (using the same information I registered for Binance).
Soon enough, I couldn't top up either by card or bank. They sent me an email telling me to use "alternative methods" when they literally are none - except directly transferring crypto over which kind of defeats the point.
I filed a complaint (different to a support ticket), so we'll see how that goes...
PS: Binance has been giving me issues as well. They owe me 5 USDT, and they told me to keep the chat open for approximately eight hours. Not as bad as Coinbase, but definitely not without issues.