Article focuses on the writer's 'bad' review being removed without a reasonable explanation from Airbnb support, and insufficient followup from escalation staff:
> After I contacted Airbnb’s media relations department and said I was interested in doing a column about my experience, a spokesman...took quick action.
(Also posted on HN: https://news.ycombinator.com/item?id=27289112)
Article focuses on the writer's 'bad' review being removed without a reasonable explanation from Airbnb support, and insufficient followup from escalation staff:
> After I contacted Airbnb’s media relations department and said I was interested in doing a column about my experience, a spokesman...took quick action.