Re:Theory-building and why employee churn is lethal to softw...
by maleko48 on Wednesday January 11, 2023 @07:38AM
(#34337709)
my company's primary app/digital portal that is meant to eventually replace the bulk of phone center operations requirements is hilariously bad after years of development. I used to tell the app team daily everything that was wrong with it in great detail from a usability standpoint of both our internal operations and our external customers but they just took the chat tool down, lol. they've been slowwwwly adding new functionality before the core functions are fully baked and actually useful which is just crazy to me. if it weren't for top management pushing our sales teams to push our customers to use the platform, 98% of our customers would prefer to just pick up the phone and call us anyways. (this is the concrete industry, so not exactly tech forward)
nobody will care if you leave, nobody cared about the last person that left, they have other priorities and software engineering is not one of them.
if its that much of a problem, their business will fail and some other business that does care will take over their market. but that might take decades because software engineering isn't actually core to a lot of business activity. youd be amazed at how bad some software is for major companies, and yet they are very profitable.
you only have control over yourself not other people.