That's a pet peeve of mine too. Here's a relevant HN comment I wrote about my experience as a patent examiner that applies more broadly:

https://news.ycombinator.com/item?id=31315234

> There are way too many jobs where management doesn't give the front-line worker an appropriate amount of time and/or resources, and when things inevitably go wrong, the front-line worker is blamed, and the problem is studied as if the only factor was the front-line worker.