I don't know Sweden. But we're a family of expats with multiple citizenships, so I deal with bureaucracy in 4 countries on 3 continents. Most countries have streamlined procedures, provide tracking numbers, addresses to send things in, phone lines... So it's long, but you know what's going on and what to do.
Here, even lawyers don't even know what to do. For a similar situation to get my partner a visa from within the country, we simply couldn't speak to anyone. Even the lawyer told us "well, you might have to wait a year or two to see if they re-open their ability to take new appointments." We eventually were able to get through after hustling like crazy, me driving to many different city halls to speak to officials there. Someone eventually knew a colleague there, and got us an appointment for 6 months later in a city 3 hours drive away. We showed up, it was a butcher. Their Google Maps pin was not even in the right place. Cherry on the cake. After getting turn-by-turn instructions from the butcher (who apparently does that 10 times a day), we eventually found their office.
Idk, never been to Sweden but I don't think you can compete with that :-D
Now I get it, they're vastly understaffed, Portugal is a small country. They're doing what they can.
My family moved to Portugal in late 2020. Covid played havoc as they had to find ways to digitalize many things their offices were doing. It took my wife 9 months to get her DL exchanged and me 11 months.
During that time, you are not driving illegally; you are driving from your foreign license. As long as you have the paper with the exchange info and a picture, you will be fine.
It also helps if you hire a relocation expert who knows the system. We paid ~$1,500 to a Portuguese American lady who helped us with everything. She handled setting up all our health care, apartment negotiation and contract review, set up all our utilities and phones, all our residency paperwork, DL exchange, bank account, and more. I highly recommend her and any group like her. They know how to work the system. My mom does similar back in the USA for newly arrived expats for companies.
Covid was a real shock to office-heavy organizations; it has been a mad scramble to change culture, paperwork, operations, etc. I think they are doing decent and hopefully, in 5 years, it is night-and-day difference.
I've lived in Egypt as well... the bureaucracy there worked really well (before revolution). I just had to go to a giant building and spend half a day there, done. Sure I had to taxi to a DSL place to pay, but that was pretty easy as well.
In the third world, that's called a tout, and they're a symbol of corruption and inefficiency. The only thing missing seems to be bribes paid to move your papers from one desk to the other faster.
What they are called now is a "relocation expert", and they help set everything up for you. They are in no way a symbol of corruption or inefficiency, but rather a professional who knows the system. IE, to get a DL you go this office, you fill out this form, you fax it to x, etc.
Do I wish everything was 100% online and designed with high UX standards? Sure, I also would love if it rained M&Ms on Fridays at 4.11pm :). Both of these things are not going to happen.
It’s also very common for administrations to have no one answering the phone/email. And most administrations are appointments only. So often, you kind of have to drive to different places, maybe different city halls, and hope that someone has a contact with an internal e-mail address and can hook you up. That’s just how it works. It’s the most barbaric administration and closest to a third world country I’ve experienced, and I’m French, so I know something about red tape.