Re:Airbnb removed my negative review
by acdha on Monday January 02, 2023 @02:07PM
(#34222225)
> To be fair, gamifcation of reviews is a very real problem.
True but also one they’ve created for profit. They choose to ignore complaints about hosts to avoid losing their fees, they choose not to audit reviews, etc. There’s an entire industry of people who get paid to do mystery shopping to review customer experiences, which is quite effective but not free since you can’t automate it at scale.
This seems like it’s basically a VC playbook now: focus on growth numbers and assume you’ll be able to convey the shiny tech imagine until you reach market dominance, and avoid spending money visibly on “menial” jobs to support the image that you are about to be unbelievably profitable.
True but also one they’ve created for profit. They choose to ignore complaints about hosts to avoid losing their fees, they choose not to audit reviews, etc. There’s an entire industry of people who get paid to do mystery shopping to review customer experiences, which is quite effective but not free since you can’t automate it at scale.
This seems like it’s basically a VC playbook now: focus on growth numbers and assume you’ll be able to convey the shiny tech imagine until you reach market dominance, and avoid spending money visibly on “menial” jobs to support the image that you are about to be unbelievably profitable.