Re:Airbnb removed my negative review
by mort96 on Monday January 02, 2023 @12:34PM
(#34220785)
That doesn't explain the "We have detected a relationship" thing.
[ Parent
| on HN ]
A lot of moderation is made to sound more certain than it is.
"We have a suspicion based on this data we don't have that you might not be a real customer so we're blocking your reviews" invites a whole lot more customer support time than "We're not accepting your reviews."
It is simply cheaper to be firm, however unfair it is when they get it wrong.