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A comment on The 5% Rule. Parent comment

Re:The 5% Rule by roflyear on Saturday December 31, 2022 @04:46PM (#34201094)
I did tech support for a few years and probably answered 100k calls or so. I would estimate that less than 1% of people were unreasonable. 2-3% were mean people. 80% were kind. It's a hard job and you have to focus on the good.
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Re:The 5% Rule by anodari on Saturday December 31, 2022 @05:21PM (#34201361)
Yes, tech support can be difficult and it seems like your statistics are similar to ours. We receive around 5,000 support tickets per day and we simply cannot satisfy everyone. Sometimes we have to "fire" a customer who becomes disrespectful towards one of our attendants.
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