Re:Cheerful Chatbots Don’t Necessarily Improve Customer Service
by lkbm on Saturday December 31, 2022 @10:07AM
(#34197060)
In a few cases this is true, but usually people just want to achieve a specific task or answer a specific question, and if there's a button they could click to do it or a one-sentence answer, giving them that right now, vs. after a day of waiting, is almost always a better experiences.
[ Parent
| on HN ]
There are no comments on this comment yet.