Re:Cheerful Chatbots Don’t Necessarily Improve Customer Service
by ben_w on Saturday December 31, 2022 @03:45AM
(#34194744)
The law causes malicious compliance therefore it's a bad law?
Well, sure. However, quite a lot of the websites aren't actually in compliance in the first place.
For example, this Christmas I had to remind a company that me placing an order was not permission for them to email me a survey asking how good the delivery was — customers aren't a free QA team.
Well, sure. However, quite a lot of the websites aren't actually in compliance in the first place.
For example, this Christmas I had to remind a company that me placing an order was not permission for them to email me a survey asking how good the delivery was — customers aren't a free QA team.