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A comment on Cheerful Chatbots Don’t Necessarily Improve Customer Service. Parent comment

Re:Cheerful Chatbots Don’t Necessarily Improve Customer Service by AmericanChopper on Saturday December 31, 2022 @12:10AM (#34193787)
I’m travelling in Asia at the moment, and I had forgotten how much I loved the WhatsApp customer support approach. Most businesses have a WhatsApp account, and you just send them a DM when you need to talk to somebody. Response times are typically very quick, and sending a DM takes sooooo much less effort than a phone call. I wish the rest of the world would adopt SEA’s love for WhatsApp business accounts.
[ Parent | on HN ]
Re:Cheerful Chatbots Don’t Necessarily Improve Customer Service by bobbylarrybobby on Saturday December 31, 2022 @12:46AM (#34193973)
In the US, Apple's iMessage support chat service is incredible and I'm correspondingly much more likely to do business with companies that offer it, just in case I end up needing support.
[ Parent | on HN ]