> Amazon delivery just throwing things on the ground and damaging them

My experience with the delivery people has been fine.

But Amazon itself keeps wrapping books that I order in bubble-padded manila envelopes that are too tight. This causes obvious damage to the corners of the book. I have repeatedly complained to them about this, and their response is "we have no way to control what packaging is used on any shipment".

They used to ship things in boxes. They should go back to that.