Re:Cheerful Chatbots Don’t Necessarily Improve Customer Service
by SturgeonsLaw on Friday December 30, 2022 @08:16PM
(#34192223)
> it's hard to see what will reverse it
Legislation. Consumer protection laws need to be in place so that the calculus is shifted to a point where providing refunds etc is cheaper than (risk_of_getting_caught * penalty_of_getting_caught)
Legislation. Consumer protection laws need to be in place so that the calculus is shifted to a point where providing refunds etc is cheaper than (risk_of_getting_caught * penalty_of_getting_caught)