Re:How Southwest Airlines melted down
by mjevans on Thursday December 29, 2022 @06:43AM
(#34171682)
In the past I had a job where some contract required a trained body to be on site 24/7. The company hired EXACTLY enough workers to fill the position, with _zero_ slack for anything.
That lack of slack is hell. It makes any disruption, even minor ones, require the other workers to work more time. Major disruptions mean soul-crushing crunch level hours to just get by.
Slack _must_ be planned into a system, otherwise there won't be any safety / recovery margin, and you're seeing the results live with Southwest's implosion.
That lack of slack is hell. It makes any disruption, even minor ones, require the other workers to work more time. Major disruptions mean soul-crushing crunch level hours to just get by.
Slack _must_ be planned into a system, otherwise there won't be any safety / recovery margin, and you're seeing the results live with Southwest's implosion.