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Re:How Southwest Airlines melted down by smitty1e on Wednesday December 28, 2022 @07:30PM (#34167953)
Modeling and simulation has the concept of Emergent Behavior[1].

Once that complexity tipping point is reached (and other comments suppose that SA competitors were more aggressive at cancellations, avoiding that point in their systems) the system takes on a life of its own.

What follows, for those running the system, is called a "Significant Emotional Event".

[1] https://en.wikipedia.org/wiki/Emergence

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