Re:How could online banking stop sucking
by viraptor on Monday January 02, 2012 @12:28PM
(#3416588)
I'm feel pretty good with Lloyds (UK). While they're not perfect, they:
- don't have silly password restrictions (login is username + password 1 + 3* n'th letter from password 2, transfers need password 1 again, large transfers to unknown destination needs phone confirmation (automatic service))
- have website working well in pretty much any browser
- provide instant SMS notification about low balance and an account summary every week
- have pretty low waiting times (whenever I call, it's rarely more than a minute before my call is picked up)
- process my statement and split known records into groups showing me money spent/earned from various sources (car, house, food expenses, etc.); they find recurring payments and put them into a calendar which gives a good idea of how much money I need and when; effectively they killed the need of using local app for keeping track of my account
- they provide exports into csv and other formats (although they've got a "known issue" for years where the export range is approximate - it can add or miss a couple of days randomly)
- they do watch my account - when my employer missed the payday by 1 day, I got a call to check if that's expected; when I got a larger incoming transfer, I also got a call to notify me about it and check if it's expected (did not request that before)
I do recommend them to other people, because they're better than other banks I had to deal with.
- don't have silly password restrictions (login is username + password 1 + 3* n'th letter from password 2, transfers need password 1 again, large transfers to unknown destination needs phone confirmation (automatic service))
- have website working well in pretty much any browser
- provide instant SMS notification about low balance and an account summary every week
- have pretty low waiting times (whenever I call, it's rarely more than a minute before my call is picked up)
- process my statement and split known records into groups showing me money spent/earned from various sources (car, house, food expenses, etc.); they find recurring payments and put them into a calendar which gives a good idea of how much money I need and when; effectively they killed the need of using local app for keeping track of my account
- they provide exports into csv and other formats (although they've got a "known issue" for years where the export range is approximate - it can add or miss a couple of days randomly)
- they do watch my account - when my employer missed the payday by 1 day, I got a call to check if that's expected; when I got a larger incoming transfer, I also got a call to notify me about it and check if it's expected (did not request that before)
I do recommend them to other people, because they're better than other banks I had to deal with.