Whilst I've never been a customer (as I had our own dedicated servers) I've followed Site5 for years. They have always had a reputation for good customer service and this is usually instilled by the founders. Whilst I don't know the circumstances behind Matts death, it is very sad to see someone so young die. My thoughts are with his family.

At least Matt has been created is able to continue beyond him. That he was (with help of his cofounders and colleagues) able to build this business feels, to me anyway, that he has done more than many people who live longer lives