Re:Southwest cancels 5,400 flights in less than 48 hours
by itslennysfault on Tuesday December 27, 2022 @06:05PM
(#34155083)
From a friend that works there this is not a staffing issue. It is a software issue. Apparently, their system that tells them what staff is where is broken and doesn't know where anyone is. So now they need everyone to call and tell them where they are to update the system, but the phone lines to do so are totally overwhelmed. This is also causing them to be unable to book hotels for the staff that is stranded. Most people are just buying their own hotels and hoping for reimbursement in the future.
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Re:Southwest cancels 5,400 flights in less than 48 hours
by evgen on Tuesday December 27, 2022 @06:28PM
(#34155331)
Some additional hearsay evidence that this whatever the initial cause was it has been compounded by some massive IT failures: https://www.reddit.com/r/flying/comments/zw5lsl/southwest_pi...
Re:Southwest cancels 5,400 flights in less than 48 hours
by achow on Tuesday December 27, 2022 @11:26PM
(#34157539)
This is interesting and topical considering what's happening in places like Twitter..
..And the one thing that might have saved Southwest in the past, its ferocious employee loyalty and willingness to go several extra miles when the shit hit the fan because they knew they were being taken care of, has been utterly destroyed by the new management.
People were loyal to Herb (not SWA) because Herb was loyal to them. Herb’s gone, loyalty’s gone.
Re:Southwest cancels 5,400 flights in less than 48 hours
by ShredKazoo on Tuesday December 27, 2022 @11:35PM
(#34157577)
You could both be right -- could be that a hub/spoke model would fare better in a software failure, because everyone would return to the hub and things would be straightened out the old-fashioned way.