In my opinion, the issue with Google's products is not and never really has been that they're "low quality", it's that, when you DO have problems with them, there is absolutely no recourse or support option. The reason that the parent mentioned that there have been 500 support threads for someone being locked out of their Gmail (or site de-listed, or literally any other change that Google has the ability to make) is that there is no accountability or infrastructure to get support.