A New Chat Bot Is a ‘Code Red’ for Google’s Search Business

Re:A New Chat Bot Is a ‘Code Red’ for Google’s Search Business by no_wizard on Friday December 23, 2022 @07:03PM (#34112198)

I have not been able to make sense of their API for doing bulk indexing / analysis though.

I work at a place that is pretty reliant on knowledge bases (KBs) and they're the ideal target for this sort of thing, where you could prompt a situation into a chat mechanism and get a response giving some variation of the following:

- historical information on the issue (we've seen this before, logged here etc) - surface a solution quickly - If all else fails, auto redirects the experience to capturing useful information via branched prompts (e.g., ask the customer this, do this, record this, tell me what happened, and at the end, will record the response etc back into the KB automatically)

I can't figure out how to get the model to do this though.

Disclaimer: I'm not an AI / ML engineer, my background is Web Development, but this is too tasty of a situation to pass up, and I really want to build it on top of something like ChatGPT

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Re:A New Chat Bot Is a ‘Code Red’ for Google’s Search Business by gingerlime on Friday December 23, 2022 @09:27PM (#34113230)

Same here :) zero AI / ML experience but think the potential is huge.

I’m even thinking starting much smaller inside our helpdesk system: surface best matching previously-answered conversations based on the customer query (and perhaps one step further: a suggested response or at least some useful snippets).

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