I actually like self-checkouts very much and use them every time they are available. The reason is very simple: They typically do not require any social interaction. I like to shop with music on my ears and generally am pretty deep inside my head when I shop, because I like to plan my shopping list and would like to do that in peace. I hate the superficial social interactions at the register like saying hello and wishing a nice day (which is common and expected here in Germany, where I live).

Now don't get me wrong, I'm pretty social inside my own circle or when I go out for a drink for example (although I am Gen Z, so there's that), but I really do not like these interactions when they are forced and imposed upon me while doing mundane tasks like grocery shopping.

I was pretty surprised when the article claimed customers do not like them because that is the reception I've also gathered from friends.