Re:‘Unexpected item’: how self-checkouts failed to live up t...
by raverbashing on Wednesday December 21, 2022 @06:51AM
(#34079444)
"Failed to live" says who?
The issues with it can be put into two main categories: store issues or user issues
Things like making the weight margins too tight, weird usability or having more choices that need to be picked from a list than needed (it's easier to just add a barcode to some vegetables for example). Or saying you can scan your own bag but failing to allow for that in practice
Well, user issues are a longer list. Sigh
> Andrews says his research has found that the majority of people don’t actually want self-checkouts
Ok cool, you can stay in line while I use the self-checkout
> The checkout screens could also be a threat to your health, according to a recent study
Talk about grasping at straws. The whole thing seems to be an anti-automation hit piece
The issues with it can be put into two main categories: store issues or user issues
Things like making the weight margins too tight, weird usability or having more choices that need to be picked from a list than needed (it's easier to just add a barcode to some vegetables for example). Or saying you can scan your own bag but failing to allow for that in practice
Well, user issues are a longer list. Sigh
> Andrews says his research has found that the majority of people don’t actually want self-checkouts
Ok cool, you can stay in line while I use the self-checkout
> The checkout screens could also be a threat to your health, according to a recent study
Talk about grasping at straws. The whole thing seems to be an anti-automation hit piece