Re:Tell HN: Uber has blocked my account for years, won't tel...
by LeifCarrotson on Monday December 19, 2022 @10:07AM
(#34052915)
Do you think that Lyft would not do this?
OP wrote:
> I don't get how a ride hailing company thinks [it's] cool to behave like a bank.
Rather than "bank," they could have written "global corporation" without sacrificing accuracy. When you have billions of customers, each worth a small amount, problems with fraud that cost a much larger amount, and an algorithmic moderation toolset... the logical, financially-obvious outcome is treating individual customers who are inadvertently harmed by that automatic moderation like garbage.
OP wrote:
> I don't get how a ride hailing company thinks [it's] cool to behave like a bank.
Rather than "bank," they could have written "global corporation" without sacrificing accuracy. When you have billions of customers, each worth a small amount, problems with fraud that cost a much larger amount, and an algorithmic moderation toolset... the logical, financially-obvious outcome is treating individual customers who are inadvertently harmed by that automatic moderation like garbage.