@treme most of my former team no longer works at Uber so I don't have direct contacts. Both of us can keep using the app, sharing an account. I am also not a fan of using my network when it's the system that is broken. I might be able to sort this by annoying people working at Uber I don't even know, but it's not a good use of my time, and even then it might not work (when I got similar escalations inside Uber, about a third of them went anywhere).

Maybe his wife doesn't need Uber and it's not a big deal. I haven't used Uber since 2018