I work at a much smaller shop than Twitter, but notable enough to get reporters sniffing around when we have internal scandals. Without giving any details I was an insider on few actions that got media coverage that was framed in a very nefarious way. Having personally witnessed the deliberations, I can confirm it was a mix of inside baseball that outsiders just don't usually see and a handful of sincere people really trying to do the right thing in a difficult situation and not really knowing one way or the other how things will work out.