On day 4 or 5 at Namecheap and very unimpressed with just about everything except the pricing is decent. My site has been down for about 12 hours because I had a number of issues trying to get nameservers/DNS configured. Now I've spent a few hours trying to log in to web hosting.

My guess is that all these registrars and discount hosting providers cobble together a variety of third party services, offshore support and end up with a frankenstein customer experience.