A bureaucratic committee that produces relatively stable results instills a lot more trust than a single forum addict who then buys the forum so he can ban whomever he is arguing with.
We, which very much includes myself, had come to take bureaucracies for granted. Then we focused on their failures, concluded the whole concept must be bunk, and got frustrated at their stifling nature. But the resulting rise of individual-autocratic personalities has shown the value that the bureaucracies had been bringing - slow moving predictability. All hail our Beige overlords?
Having said that, on the larger topic, I've been waiting for "web 2.0" to be revealed as the authoritarian dumpster fire it is since someone coined the term "AJAX". The obvious answer is decentralized systems that get the meddlesome third parties out of our personal interactions completely. And if a rampaging Muskrat is what it takes for the median blue tribe to realize the tyranny of centralized webapps, then I guess these events are a good thing?
Some type of team at Twitter that could look at more tweets.. the resources to look at ALL of Twitter.., systematically, for these issues of “trust” and “safety”
You could the create a very clear policy, and work to remove any doubt such a policy was consistently enforced!
I know crazy idea..