But it doesn't make any sense. It's like a final clause was left off.

As with most other things, it probably makes a bit more sense if you read the other sentences around it. In any case my apologies for writing awkward (and to some confusing) prose.

"On what planet is a customer, expressing a very clear wish, asking you to do something for them."

That doesn't make any sense on its own. Expressing a clear wish for customer service to do something is asking them to do something for you.

The preceding two sentences appear to establish that you did ask them to remove it for you:

It wasn't so much that I had the charge, but that it was almost impossible to get them to remove it. I got in contact with their support people and they said I had to do it myself, they couldn't do it "for" me.

The following four sentences further establish that you were asking them to do something for you:

That's what you get paid for. To do things on my behalf. Hopefully you make enough money. If not, you should just charge more, not do these horrible ripoffs.

So, the sentence in question makes no sense.

Let's say you win and a consensus emerges that "the sentence in question makes no sense." What then?

Are you kidding? I assume you're the author. Why wouldn't you fix it?

Really, how can that sentence possibly make sense as it stands? I tried to provide constructive criticism and received only downvotes and a snide dismissal with no explanation of how it could possibly be correct.