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Re:Ending support for self-hosted Gitpod and moving our sour... by echelon on Thursday December 08, 2022 @12:41PM (#33910728)
> It's all just basic networking and basic Linux systems administration.

This might be possible in the fast and loose world of scrappy startups, but the bigger (and more lucrative) customers will have a lot more homework to do.

It requires a team to manage databases and a team (or several) to administer on-prem or cloud ops. They're going to have to learn this new thing themselves or meet with whatever team owns this third party thing. And have vendor meetings.

It's work and upkeep. At enterprise scale, this is one FTE bare minimum (probably spread out across multiple people), plus an oncall rotation (this is a pretty important business function), and definitely involves maintenance and upgrades that need to be coordinated.

Plugins, peering with external IPs, vendor security evaluation, BeyondCorp, certs provisioning, service discovery, traffic routing ...

This is all more work than "just", which is to say, I understand why the vendor is throwing up their hands and going after easier money. It's hard to support this, as each company does all of these things differently [1]. It just doesn't scale as well as SaaS does.

[1] Future business opportunity.

Re:Ending support for self-hosted Gitpod and moving our sour... by 0xbadcafebee on Thursday December 08, 2022 @03:23PM (#33912819)
My day job is working for big enterprises setting up self-hosted solutions like this. Yes, it's work and upkeep, and they do need in-house specialists, but you already know that if you're self-hosting... that's kind of the point... If they didn't have in-house specialists they would use the dedicated managed cloud hosting.

The only purpose to self-hosting is because you can't use the dedicated managed cloud, such as due to regulations, contractual stipulations, networking limitations. If you're already in that situation and you don't have the headcount to manage this technology, you're screwed.

So, again, for the vendor, providing self-hosted is as easy as "here is a binary, here's some docs, good luck to you". If the client can't hack it... they shouldn't be doing self-hosted. It's self hosted, not we'll help you host it.

Re:Ending support for self-hosted Gitpod and moving our sour... by glenngillen on Thursday December 08, 2022 @03:03PM (#33912547)
I can confirm, it’s a much more complicated problem than it appears on the surface (or at least based on other commenters perceptions of how easy it should be to do this). Where I was even used Replicated to try and reduce the hassle but even that is just a series of different trade offs.

So while our cloud/SaaS offering had a shared codebase there was still a considerable engineering team responsible for the “on prem” packaging and support. Alongside a pretty extensive CI pipeline to try and catch all the nuanced customer setups that had bit us in the backside in the past.