Oh, so most people here think that your computer is only going to have a hardware problem? And what if you have a software problem? Then I as a technician would need credentials to get in and fix the software. Most of my customers are seniors and they have no idea how to repair software - many of them don’t even know how to cut copy and paste.

I don’t want your software, I don’t want your data; I don’t even want to store your images or backup data for any length of time beyond a limited time to account for near term questions.

I do want to see if there’s any other problems I can advise you about.