I am not affiliated with the folks here, but I think this is a matter of opinion and where it diverges.

I am part of several channels that like to have a native feature request / bug reporting in Discord => once the thread is created it sends the ticket to JIRA / Linear

The issue is that the alternative with communities is people sending you DMs with requests so its hard to keep track.

As a community user, I can just /command create_request, fill in my description + screenshot and send over to their team to process