Hey, great question! I think a chunk of people like the immediacy of getting help over chat and find it easier to talk naturally with other members. In turn, we’ve seen people grow closer to the community and spend time hanging out there. However, I agree that it isn’t for everyone, especially if you’re mostly looking for support.

UX in terms of navigation, search, and configuration can definitely be improved, 100%, which is a huge reason why servers use us currently.