It's also a matter of vocabulary and writing about your knowledge. It's almost impossible to find somebody that solved the same problem you currently have, because somebody that solved it didn't write about it. We're kinda OK searching code nowadays, but we're not able to discover architectures or abstractions properly.
I'd bet my had that most of it was meeting notes
Wonderful if everything is in Confluence though. Most companies have knowledge in various forms free floating through e-mail, sharepoint, sharefile, onedrive, teams, Onenote, wikis and so on.
Re:Introducing Notion AI
by stackbutterflow on Wednesday November 16, 2022 @10:53AM
(#33625156)
I worked at a place that used confluence as a knowledge base. There was nothing that a git repo of txt files and grep couldn't do better. The search function was useless on top of being incredibly slow. Maybe they were not using it correctly I don't know.
Git, text files, and grep are a horrible user experience for anyone who isn't already experienced with those tools.
That's what wikis are for but IMHO wikis are annoying to setup and customize, and good luck convincing people to document their knowledge
I wish we had a librarian on staff on my team to just keep data organized
Re:Introducing Notion AI
by titanomachy on Wednesday November 16, 2022 @11:49AM
(#33626221)
This is… a really good idea? Do any tech companies do this? I’ve had tech writers on staff but never a trained librarian.
This really is incredibly hard. A large fortune 500 company I worked for this summer had a whopping 35000 confluence pages. There is no navigating a knowledge base that vast. You couldn't even clean it up, because there was no way to know if someone would need some piece of fringe information on a rarely visited page any time in the future.