Launch HN: Unthread (YC S22) – Customer Support, Within Slack

Re:Launch HN: Unthread (YC S22) – Customer Support, Within S... by bachonk on Monday November 14, 2022 @10:53AM (#33595809)

This is our #1 priority right now and are actively building it. We still have an Intercom widget on our dashboard just in case, and can't wait to replace it. If you sign up, I can let you know when this is closer to being live (and you can share some feedback on an early prototype)

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Re:Launch HN: Unthread (YC S22) – Customer Support, Within S... by jeremy_k on Monday November 14, 2022 @12:05PM (#33597176)

Thanks for the update! I passed the information along to the our Customer Support team.

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Re:Launch HN: Unthread (YC S22) – Customer Support, Within S... by treis on Monday November 14, 2022 @01:19PM (#33598427)

This is what I meant by my other post. It's been a minute since I've been in the CX space but when I was there all the cool kids were talking about seamless multi-channel support. The idea being that a customer could start a ticket by Tweeting, calling, web chat, app, e-mail, website form, or whatever. The CX rep has a unified view of all this communication and can respond on the customer's platform of choice.

So your image of Unthread => Other apps is the reverse of where the industry is going. You need the other direction where any number of channels get funneled into Unthread.

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