I think you're totally right. But I also think: If an alien visited our planet and saw the same decision being made, its reasonable that they may ask: Wait, why can't you just do this in software? Is your software really that bad?

Point being; the software industry is deeply dysfunctional; and the best people who aren't steeped in software every day can do to influence their decision making process is to trust and listen to the people who are. Software engineering is as much Engineering Software as it is Navigating The Absolute Dysfunction of our Software Landscape; actually now that I type that, I think its significantly more the latter.

I don't know if anyone is trying to fix this, or at least do better. I really hope so. I've been on major teams at three systemically critical internet companies and its not getting better; its getting worse. It scares the living daylight out of me that the biggest thing holding everything together is PagerDuty.